Show me a modern political candidate who doesn’t understand television, and I’ll show you a loser.
When TV became the dominant medium for Americans to consume news and entertainment, political candidates could no longer be successful without looking polished in televised debates, appearing on talk shows and spending big on commercials.
Like the television boom of the 1960s, we are standing on the precipice of a big shift in how public figures are perceived and how campaigns are conducted. Our frontier is social media, and its impact on mainstream political culture is coming on fast.
While my colleagues have been making their predictions about what’s on the tech and social media horizon in 2011, there will be no major U.S. elections next year. Here, we’ll be postulating about social media’s impact on the more long-term future of American civics.
1. There Will Be a Tipping Point
While campaigning and marketing share many similarities, the differences mean everything when you’re talking about democracy’s big picture. Brands can sell by hitting a tech savvy demographic of influencers. Elections involve everyone, whether they’re online or not.
If a large bloc of your constituency is made up of 65+ year-old retirees, chances are a Facebookclass="blippr-nobr">Facebook strategy won’t be time well spent. Despite the enthusiasm of the tech crowd and blogosphere, Twitterclass="blippr-nobr">Twitter is exceedingly far from the mainstream, with only 6% of Americans using the service. And while the world consumes YouTubeclass="blippr-nobr">YouTube videos at a mind-bending rate, viral success is still transient and elusive.
While these tools have certainly proven to be effective in rallying support and contributions, we don’t yet live in a world where social media can make or break a political candidate by itself.
That will change, perhaps even by the next major election cycle.
The future of the social media politician is not about wild speculation and technological uncertainties. It has everything to do with when and how deeply social media can be absorbed into mainstream culture. We are on track for a tipping point — a JFK/Nixon TV debate moment — when everyone on the political scene will acknowledge that we can never go back to campaigns without social.
2. New Media Strategists Will Just Be Strategists
I’ve had the opportunity to talk with the new media strategists for a number of senators, congresspeople and political causes. Despite their differences, they all agree that their own jobs will soon be folded into the larger campaign strategy. As many have already foreseen, social media will not require experts for much longer. As we head toward true mainstream adoption, social will be a default and well-understood tool in the belt of any public-facing professional.
We’ve already seen this happening in the private sector with marketing and PR professionals. As many corporate entities lumber to catch up with those on the cutting edge, so too will government officials and the campaigners who seek their offices.
3. We’ll See the Devaluation of Old Media in Politics/>
Print and radio ads are not as valuable as TV. TV will no longer be as valuable as interactive media. For politics, this is especially so, as the arena (at its best, anyway) warrants engagement and discussion.
As media appetites shift, this is an inevitability. In the U.S., we’re already seeing web use catch up with television in terms of weekly hours spent. Political money will simply go where the eyeballs are, and we’re likely to see a big payoff on social creativity when it comes to future campaigns.
4. Whistle Blowing Gets More Efficient, But That’s It
The WikiLeaksclass="blippr-nobr">Wikileaks saga has ignited plenty of discussion about journalism and whistle blowing in the Internet age. But at the end of the day, the mechanics of an information leak are about the same as they’ve always been: Someone from within an organization leaks damaging information, and the media (in whatever form) disseminates it to the public. Generally speaking, WikiLeaks has only acted as a “middle man” for raw information. It’s journalists who are making sense of it and transmitting it to the public with context.
The web only speeds up this process through digitization and universal access. Governments and politicians will feel the impact of leaks sooner, but it’s unlikely the methods of protecting sensitive information will be much changed.
Your Thoughts?
What do you think will be social media’s biggest impact on the political process? How long until we see a winning campaign strategy that is purely social? Let us know your thoughts in the comments.
More Political Resources from Mashable
- How WikiLeaks Became the Story of the Year in 2010 [VIDEO]/> - The Future of Social Media and Politics/> - How Political Campaigns Are Using Social Media for Real Results/> - How the “Rally to Restore Sanity and/or Fear” Nailed Social Media/> - 17 Web Resources to Help You Decide on Election Day
For more Social Media coverage:
class="f-el">class="cov-twit">Follow Mashable Social Mediaclass="s-el">class="cov-rss">Subscribe to the Social Media channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for Android, iPhone and iPad
(Editor’s note: Gary Halliwell is the co-founder of NetProspex. He submitted this story to VentureBeat.)
Social media has become increasingly important to businesses small and large over the past couple of years. It is, however, a field that changes almost constantly. And few companies seem to realize that social media goes far beyond sites like Facebook, Twitter and LinkedIn.
2011 will be just as turbulent, but I’ve put together six trends that should help entrepreneurs make the most of this exciting marketing opportunity.
Social customer service will drive revenue – Internet show retailer Zappos grossed over $1 billion in 2009, thanks largely to their ability to integrate Twitter into their customer service processes. Another large retailer, Best-Buy, scored big in 2010 with Twelpforce. The members of this on-demand customer support team respond to customer complaints on Twitter and leave a trail of searchable information others can reference if they don’t care to Tweet their problem.
Smart companies will do more of this in 2011.
Social marketing will move beyond Facebook and LinkedIn – A recent Harvard research study showed that information and influence travel up to three degrees across a social network. The information you communicate to friends, family and colleagues is often passed on beyond your network – possibly to thousands of people, most of whom you will not even know. Similarly, the information you receive each day may have traveled two or three degrees before it reaches you.
This is where the meat is for social marketers. In our connected world of Tweets, blogs, emails and posts, this information transmission is captured in electronic form, and what we know as “word-of-mouth” in face to face interaction has become “word-of-digital”, and it’s incredibly track-able and useful.
2011 and the years ahead will be a time when marketers start to get away from thinking of social marketing in terms of the limited information posted on Facebook or LinkedIn, and start to figure out how to influence and encourage the transmission of information across the vastly larger real social networks their customers inhabit.
Socially adept companies will align the needs of employees and customers – Social is about “we” – a dimension that few companies are used to operating in. “We” includes the inter-connectedness of customers on the internet, airing complaints and raving about things they like, creating resonance for brands both positive and negative. Just as importantly, and perhaps less intuitively, is that “we” also embraces employees.
I’ll again refer to Zappos, as it achieves customer excellence by ensuring employees and customers are aligned by delivering happiness to both employees and customers. Management knows that reacting to customers in real-time requires employees who are motivated, empowered and creative across the whole organization.
In 2011, we’ll see more companies embrace Zappos’ approach to social as integral, and large corporations relying on their inertia will feel the hot breath of excitement from fully motivated competition.
Millennials will take another step forward into the breach - The shift to greater social connectedness will continue to move forward in 2011. In 2010, at a recent conference about social media in Boston, not one of the 500 attendees was below the age of 30. As a result, a lot of the discussion about social media was that of fear, uncertainty and doubt.
As younger people begin to turn up at these sorts of conferences, expect the conversation to change into discussions and enthusiasm for the possibilities of social media, as opposed to the threats. Help is on its way, but it may be too late for larger more static companies where management think social is a cocktail in a bar.
Social will penetrate deeper into company structures – The Fall 2010 NetProspex Social Business Report analyzed over 2 million contact records of folks within the largest companies in the nation. The trends offered an interesting view into 2011.
Not surprisingly, marketing decision makers had the heaviest use of social media. Interestingly, our study also showed human resources professionals ranking 2nd for social network usage. CEOs, meanwhile, were number 11 on the list, outpaced by office managers and customer service reps. This is a trend that will hopefully reverse, as more CEOs see the power of social media to network and to amplify their thought leadership.
Go live or go home – In his recent book, Real-time Marketing and PR, David Meerman Scott gives many examples of companies that suffer from not reacting in real time to customer issues. Going “real time” means preparing an organization to react to what’s happening in their world, cohesively and adeptly. It requires planning for the future with room for ambiguity and change, and the flexibility to react from the top to the bottom of a company.
Going real time is something most companies, especially large ones, are not geared to do. Generally, management selection is based on planning, organizational and political skills. Now that customers have the power they do with social communication, in a conversation that is visible to all, Scott’s premise is that creativity and improvisation is required in the real-time culture that customer relations now demand.
The good news is that this pressure will create excellence seen in live performance, but 2011 is still the beginning of painful transition for the majority of business.
Next Story: Nook Color easily hacked to run Kindle for Android, other apps Previous Story: Meet the HTC Thunderbolt, Verizon’s first LTE 4G phone
robert shumake detroit
A leaked costume test from MGM's completed-but-shelved remake of 1984's 'Red Dawn' has found its way online. It's not much, but thanks to MGM's.
John Roberts, the veteran newsman who co-hosted CNN's American Morning for three years, is joining the competition. “We are excited to welcome Jo...
Fox News Host Tucker Carlson says that he. ... NEWS PHOTO GALLERIES. From The Wires � Top News Photos � Celestial Delights � Solar Eclipses � The Bright Side � Good News Now � Extreme Elements � Weather Photos � Their Intelligence ...
robert shumakeA leaked costume test from MGM's completed-but-shelved remake of 1984's 'Red Dawn' has found its way online. It's not much, but thanks to MGM's.
John Roberts, the veteran newsman who co-hosted CNN's American Morning for three years, is joining the competition. “We are excited to welcome Jo...
Fox News Host Tucker Carlson says that he. ... NEWS PHOTO GALLERIES. From The Wires � Top News Photos � Celestial Delights � Solar Eclipses � The Bright Side � Good News Now � Extreme Elements � Weather Photos � Their Intelligence ...
robert shumakeShow me a modern political candidate who doesn’t understand television, and I’ll show you a loser.
When TV became the dominant medium for Americans to consume news and entertainment, political candidates could no longer be successful without looking polished in televised debates, appearing on talk shows and spending big on commercials.
Like the television boom of the 1960s, we are standing on the precipice of a big shift in how public figures are perceived and how campaigns are conducted. Our frontier is social media, and its impact on mainstream political culture is coming on fast.
While my colleagues have been making their predictions about what’s on the tech and social media horizon in 2011, there will be no major U.S. elections next year. Here, we’ll be postulating about social media’s impact on the more long-term future of American civics.
1. There Will Be a Tipping Point
While campaigning and marketing share many similarities, the differences mean everything when you’re talking about democracy’s big picture. Brands can sell by hitting a tech savvy demographic of influencers. Elections involve everyone, whether they’re online or not.
If a large bloc of your constituency is made up of 65+ year-old retirees, chances are a Facebookclass="blippr-nobr">Facebook strategy won’t be time well spent. Despite the enthusiasm of the tech crowd and blogosphere, Twitterclass="blippr-nobr">Twitter is exceedingly far from the mainstream, with only 6% of Americans using the service. And while the world consumes YouTubeclass="blippr-nobr">YouTube videos at a mind-bending rate, viral success is still transient and elusive.
While these tools have certainly proven to be effective in rallying support and contributions, we don’t yet live in a world where social media can make or break a political candidate by itself.
That will change, perhaps even by the next major election cycle.
The future of the social media politician is not about wild speculation and technological uncertainties. It has everything to do with when and how deeply social media can be absorbed into mainstream culture. We are on track for a tipping point — a JFK/Nixon TV debate moment — when everyone on the political scene will acknowledge that we can never go back to campaigns without social.
2. New Media Strategists Will Just Be Strategists
I’ve had the opportunity to talk with the new media strategists for a number of senators, congresspeople and political causes. Despite their differences, they all agree that their own jobs will soon be folded into the larger campaign strategy. As many have already foreseen, social media will not require experts for much longer. As we head toward true mainstream adoption, social will be a default and well-understood tool in the belt of any public-facing professional.
We’ve already seen this happening in the private sector with marketing and PR professionals. As many corporate entities lumber to catch up with those on the cutting edge, so too will government officials and the campaigners who seek their offices.
3. We’ll See the Devaluation of Old Media in Politics/>
Print and radio ads are not as valuable as TV. TV will no longer be as valuable as interactive media. For politics, this is especially so, as the arena (at its best, anyway) warrants engagement and discussion.
As media appetites shift, this is an inevitability. In the U.S., we’re already seeing web use catch up with television in terms of weekly hours spent. Political money will simply go where the eyeballs are, and we’re likely to see a big payoff on social creativity when it comes to future campaigns.
4. Whistle Blowing Gets More Efficient, But That’s It
The WikiLeaksclass="blippr-nobr">Wikileaks saga has ignited plenty of discussion about journalism and whistle blowing in the Internet age. But at the end of the day, the mechanics of an information leak are about the same as they’ve always been: Someone from within an organization leaks damaging information, and the media (in whatever form) disseminates it to the public. Generally speaking, WikiLeaks has only acted as a “middle man” for raw information. It’s journalists who are making sense of it and transmitting it to the public with context.
The web only speeds up this process through digitization and universal access. Governments and politicians will feel the impact of leaks sooner, but it’s unlikely the methods of protecting sensitive information will be much changed.
Your Thoughts?
What do you think will be social media’s biggest impact on the political process? How long until we see a winning campaign strategy that is purely social? Let us know your thoughts in the comments.
More Political Resources from Mashable
- How WikiLeaks Became the Story of the Year in 2010 [VIDEO]/> - The Future of Social Media and Politics/> - How Political Campaigns Are Using Social Media for Real Results/> - How the “Rally to Restore Sanity and/or Fear” Nailed Social Media/> - 17 Web Resources to Help You Decide on Election Day
For more Social Media coverage:
class="f-el">class="cov-twit">Follow Mashable Social Mediaclass="s-el">class="cov-rss">Subscribe to the Social Media channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for Android, iPhone and iPad
(Editor’s note: Gary Halliwell is the co-founder of NetProspex. He submitted this story to VentureBeat.)
Social media has become increasingly important to businesses small and large over the past couple of years. It is, however, a field that changes almost constantly. And few companies seem to realize that social media goes far beyond sites like Facebook, Twitter and LinkedIn.
2011 will be just as turbulent, but I’ve put together six trends that should help entrepreneurs make the most of this exciting marketing opportunity.
Social customer service will drive revenue – Internet show retailer Zappos grossed over $1 billion in 2009, thanks largely to their ability to integrate Twitter into their customer service processes. Another large retailer, Best-Buy, scored big in 2010 with Twelpforce. The members of this on-demand customer support team respond to customer complaints on Twitter and leave a trail of searchable information others can reference if they don’t care to Tweet their problem.
Smart companies will do more of this in 2011.
Social marketing will move beyond Facebook and LinkedIn – A recent Harvard research study showed that information and influence travel up to three degrees across a social network. The information you communicate to friends, family and colleagues is often passed on beyond your network – possibly to thousands of people, most of whom you will not even know. Similarly, the information you receive each day may have traveled two or three degrees before it reaches you.
This is where the meat is for social marketers. In our connected world of Tweets, blogs, emails and posts, this information transmission is captured in electronic form, and what we know as “word-of-mouth” in face to face interaction has become “word-of-digital”, and it’s incredibly track-able and useful.
2011 and the years ahead will be a time when marketers start to get away from thinking of social marketing in terms of the limited information posted on Facebook or LinkedIn, and start to figure out how to influence and encourage the transmission of information across the vastly larger real social networks their customers inhabit.
Socially adept companies will align the needs of employees and customers – Social is about “we” – a dimension that few companies are used to operating in. “We” includes the inter-connectedness of customers on the internet, airing complaints and raving about things they like, creating resonance for brands both positive and negative. Just as importantly, and perhaps less intuitively, is that “we” also embraces employees.
I’ll again refer to Zappos, as it achieves customer excellence by ensuring employees and customers are aligned by delivering happiness to both employees and customers. Management knows that reacting to customers in real-time requires employees who are motivated, empowered and creative across the whole organization.
In 2011, we’ll see more companies embrace Zappos’ approach to social as integral, and large corporations relying on their inertia will feel the hot breath of excitement from fully motivated competition.
Millennials will take another step forward into the breach - The shift to greater social connectedness will continue to move forward in 2011. In 2010, at a recent conference about social media in Boston, not one of the 500 attendees was below the age of 30. As a result, a lot of the discussion about social media was that of fear, uncertainty and doubt.
As younger people begin to turn up at these sorts of conferences, expect the conversation to change into discussions and enthusiasm for the possibilities of social media, as opposed to the threats. Help is on its way, but it may be too late for larger more static companies where management think social is a cocktail in a bar.
Social will penetrate deeper into company structures – The Fall 2010 NetProspex Social Business Report analyzed over 2 million contact records of folks within the largest companies in the nation. The trends offered an interesting view into 2011.
Not surprisingly, marketing decision makers had the heaviest use of social media. Interestingly, our study also showed human resources professionals ranking 2nd for social network usage. CEOs, meanwhile, were number 11 on the list, outpaced by office managers and customer service reps. This is a trend that will hopefully reverse, as more CEOs see the power of social media to network and to amplify their thought leadership.
Go live or go home – In his recent book, Real-time Marketing and PR, David Meerman Scott gives many examples of companies that suffer from not reacting in real time to customer issues. Going “real time” means preparing an organization to react to what’s happening in their world, cohesively and adeptly. It requires planning for the future with room for ambiguity and change, and the flexibility to react from the top to the bottom of a company.
Going real time is something most companies, especially large ones, are not geared to do. Generally, management selection is based on planning, organizational and political skills. Now that customers have the power they do with social communication, in a conversation that is visible to all, Scott’s premise is that creativity and improvisation is required in the real-time culture that customer relations now demand.
The good news is that this pressure will create excellence seen in live performance, but 2011 is still the beginning of painful transition for the majority of business.
Next Story: Nook Color easily hacked to run Kindle for Android, other apps Previous Story: Meet the HTC Thunderbolt, Verizon’s first LTE 4G phone
robert shumake detroit
robert shumakeA leaked costume test from MGM's completed-but-shelved remake of 1984's 'Red Dawn' has found its way online. It's not much, but thanks to MGM's.
John Roberts, the veteran newsman who co-hosted CNN's American Morning for three years, is joining the competition. “We are excited to welcome Jo...
Fox News Host Tucker Carlson says that he. ... NEWS PHOTO GALLERIES. From The Wires � Top News Photos � Celestial Delights � Solar Eclipses � The Bright Side � Good News Now � Extreme Elements � Weather Photos � Their Intelligence ...
robert shumakeA leaked costume test from MGM's completed-but-shelved remake of 1984's 'Red Dawn' has found its way online. It's not much, but thanks to MGM's.
John Roberts, the veteran newsman who co-hosted CNN's American Morning for three years, is joining the competition. “We are excited to welcome Jo...
Fox News Host Tucker Carlson says that he. ... NEWS PHOTO GALLERIES. From The Wires � Top News Photos � Celestial Delights � Solar Eclipses � The Bright Side � Good News Now � Extreme Elements � Weather Photos � Their Intelligence ...
robert shumake Going by the simple definition of Internet marketing, it is an underlying key to your website promotion. In today’s fast running world, no one has enough time to sit back to view each and every detail of your product and services. Standing out in today's hyper-competitive online marketplace is not an easy task. Here is when internet marketing techniques unveil their potential. They teach you to leverage ways by which you can provide your visitors with exactly what they are searching for.
Undoubtedly, one wants to avail the internet marketing solutions that are affordable as well as convenient to follow up for the future. Today, services available by proficient internet marketing consultants have made it possible thereby enhancing your online presence and satisfying you on all counts. Indeed, you can get your internet marketing solutions customized depending on your requirements. This further helps you give your marketing materials their own personalized identity. A quick search in any leading search engines for an internet marketing consultant or an internet marketing company leads to a tremendous number of possible alternatives.
There is a growing buzz about outsourcing internet marketing services to
and this has been growing over the past few years. Be it technical expertise or the strategic requirement for sheer manpower,
has proved its mettle in bringing about a revolution in the IT sector. You can also consider approaching any reputed internet marketing company in
to create a strong branding that will soon have customers calling you. Apart from being a cost effective option, it will bring you the benefits of high quality support meeting international standards in addition to reliable communication facilities.
Online Internet marketing deals with both technical and advance ways to get a website requisite visibility by ranking higher in the listings. Though anyone can start with employing the SEO procedures seeking the advice of internet marketing company or internet marketing consultant ensures you the necessary expertise. However, never rush the process and be patient enough to compare the offerings of the different internet marketing companies. Be wary of companies that try to hook the customers with outrageous claims of providing them with overnight success.
robert shumake
A leaked costume test from MGM's completed-but-shelved remake of 1984's 'Red Dawn' has found its way online. It's not much, but thanks to MGM's.
John Roberts, the veteran newsman who co-hosted CNN's American Morning for three years, is joining the competition. “We are excited to welcome Jo...
Fox News Host Tucker Carlson says that he. ... NEWS PHOTO GALLERIES. From The Wires � Top News Photos � Celestial Delights � Solar Eclipses � The Bright Side � Good News Now � Extreme Elements � Weather Photos � Their Intelligence ...
robert shumake detroit
robert shumakeShow me a modern political candidate who doesn’t understand television, and I’ll show you a loser.
When TV became the dominant medium for Americans to consume news and entertainment, political candidates could no longer be successful without looking polished in televised debates, appearing on talk shows and spending big on commercials.
Like the television boom of the 1960s, we are standing on the precipice of a big shift in how public figures are perceived and how campaigns are conducted. Our frontier is social media, and its impact on mainstream political culture is coming on fast.
While my colleagues have been making their predictions about what’s on the tech and social media horizon in 2011, there will be no major U.S. elections next year. Here, we’ll be postulating about social media’s impact on the more long-term future of American civics.
1. There Will Be a Tipping Point
While campaigning and marketing share many similarities, the differences mean everything when you’re talking about democracy’s big picture. Brands can sell by hitting a tech savvy demographic of influencers. Elections involve everyone, whether they’re online or not.
If a large bloc of your constituency is made up of 65+ year-old retirees, chances are a Facebookclass="blippr-nobr">Facebook strategy won’t be time well spent. Despite the enthusiasm of the tech crowd and blogosphere, Twitterclass="blippr-nobr">Twitter is exceedingly far from the mainstream, with only 6% of Americans using the service. And while the world consumes YouTubeclass="blippr-nobr">YouTube videos at a mind-bending rate, viral success is still transient and elusive.
While these tools have certainly proven to be effective in rallying support and contributions, we don’t yet live in a world where social media can make or break a political candidate by itself.
That will change, perhaps even by the next major election cycle.
The future of the social media politician is not about wild speculation and technological uncertainties. It has everything to do with when and how deeply social media can be absorbed into mainstream culture. We are on track for a tipping point — a JFK/Nixon TV debate moment — when everyone on the political scene will acknowledge that we can never go back to campaigns without social.
2. New Media Strategists Will Just Be Strategists
I’ve had the opportunity to talk with the new media strategists for a number of senators, congresspeople and political causes. Despite their differences, they all agree that their own jobs will soon be folded into the larger campaign strategy. As many have already foreseen, social media will not require experts for much longer. As we head toward true mainstream adoption, social will be a default and well-understood tool in the belt of any public-facing professional.
We’ve already seen this happening in the private sector with marketing and PR professionals. As many corporate entities lumber to catch up with those on the cutting edge, so too will government officials and the campaigners who seek their offices.
3. We’ll See the Devaluation of Old Media in Politics/>
Print and radio ads are not as valuable as TV. TV will no longer be as valuable as interactive media. For politics, this is especially so, as the arena (at its best, anyway) warrants engagement and discussion.
As media appetites shift, this is an inevitability. In the U.S., we’re already seeing web use catch up with television in terms of weekly hours spent. Political money will simply go where the eyeballs are, and we’re likely to see a big payoff on social creativity when it comes to future campaigns.
4. Whistle Blowing Gets More Efficient, But That’s It
The WikiLeaksclass="blippr-nobr">Wikileaks saga has ignited plenty of discussion about journalism and whistle blowing in the Internet age. But at the end of the day, the mechanics of an information leak are about the same as they’ve always been: Someone from within an organization leaks damaging information, and the media (in whatever form) disseminates it to the public. Generally speaking, WikiLeaks has only acted as a “middle man” for raw information. It’s journalists who are making sense of it and transmitting it to the public with context.
The web only speeds up this process through digitization and universal access. Governments and politicians will feel the impact of leaks sooner, but it’s unlikely the methods of protecting sensitive information will be much changed.
Your Thoughts?
What do you think will be social media’s biggest impact on the political process? How long until we see a winning campaign strategy that is purely social? Let us know your thoughts in the comments.
More Political Resources from Mashable
- How WikiLeaks Became the Story of the Year in 2010 [VIDEO]/> - The Future of Social Media and Politics/> - How Political Campaigns Are Using Social Media for Real Results/> - How the “Rally to Restore Sanity and/or Fear” Nailed Social Media/> - 17 Web Resources to Help You Decide on Election Day
For more Social Media coverage:
class="f-el">class="cov-twit">Follow Mashable Social Mediaclass="s-el">class="cov-rss">Subscribe to the Social Media channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for Android, iPhone and iPad
(Editor’s note: Gary Halliwell is the co-founder of NetProspex. He submitted this story to VentureBeat.)
Social media has become increasingly important to businesses small and large over the past couple of years. It is, however, a field that changes almost constantly. And few companies seem to realize that social media goes far beyond sites like Facebook, Twitter and LinkedIn.
2011 will be just as turbulent, but I’ve put together six trends that should help entrepreneurs make the most of this exciting marketing opportunity.
Social customer service will drive revenue – Internet show retailer Zappos grossed over $1 billion in 2009, thanks largely to their ability to integrate Twitter into their customer service processes. Another large retailer, Best-Buy, scored big in 2010 with Twelpforce. The members of this on-demand customer support team respond to customer complaints on Twitter and leave a trail of searchable information others can reference if they don’t care to Tweet their problem.
Smart companies will do more of this in 2011.
Social marketing will move beyond Facebook and LinkedIn – A recent Harvard research study showed that information and influence travel up to three degrees across a social network. The information you communicate to friends, family and colleagues is often passed on beyond your network – possibly to thousands of people, most of whom you will not even know. Similarly, the information you receive each day may have traveled two or three degrees before it reaches you.
This is where the meat is for social marketers. In our connected world of Tweets, blogs, emails and posts, this information transmission is captured in electronic form, and what we know as “word-of-mouth” in face to face interaction has become “word-of-digital”, and it’s incredibly track-able and useful.
2011 and the years ahead will be a time when marketers start to get away from thinking of social marketing in terms of the limited information posted on Facebook or LinkedIn, and start to figure out how to influence and encourage the transmission of information across the vastly larger real social networks their customers inhabit.
Socially adept companies will align the needs of employees and customers – Social is about “we” – a dimension that few companies are used to operating in. “We” includes the inter-connectedness of customers on the internet, airing complaints and raving about things they like, creating resonance for brands both positive and negative. Just as importantly, and perhaps less intuitively, is that “we” also embraces employees.
I’ll again refer to Zappos, as it achieves customer excellence by ensuring employees and customers are aligned by delivering happiness to both employees and customers. Management knows that reacting to customers in real-time requires employees who are motivated, empowered and creative across the whole organization.
In 2011, we’ll see more companies embrace Zappos’ approach to social as integral, and large corporations relying on their inertia will feel the hot breath of excitement from fully motivated competition.
Millennials will take another step forward into the breach - The shift to greater social connectedness will continue to move forward in 2011. In 2010, at a recent conference about social media in Boston, not one of the 500 attendees was below the age of 30. As a result, a lot of the discussion about social media was that of fear, uncertainty and doubt.
As younger people begin to turn up at these sorts of conferences, expect the conversation to change into discussions and enthusiasm for the possibilities of social media, as opposed to the threats. Help is on its way, but it may be too late for larger more static companies where management think social is a cocktail in a bar.
Social will penetrate deeper into company structures – The Fall 2010 NetProspex Social Business Report analyzed over 2 million contact records of folks within the largest companies in the nation. The trends offered an interesting view into 2011.
Not surprisingly, marketing decision makers had the heaviest use of social media. Interestingly, our study also showed human resources professionals ranking 2nd for social network usage. CEOs, meanwhile, were number 11 on the list, outpaced by office managers and customer service reps. This is a trend that will hopefully reverse, as more CEOs see the power of social media to network and to amplify their thought leadership.
Go live or go home – In his recent book, Real-time Marketing and PR, David Meerman Scott gives many examples of companies that suffer from not reacting in real time to customer issues. Going “real time” means preparing an organization to react to what’s happening in their world, cohesively and adeptly. It requires planning for the future with room for ambiguity and change, and the flexibility to react from the top to the bottom of a company.
Going real time is something most companies, especially large ones, are not geared to do. Generally, management selection is based on planning, organizational and political skills. Now that customers have the power they do with social communication, in a conversation that is visible to all, Scott’s premise is that creativity and improvisation is required in the real-time culture that customer relations now demand.
The good news is that this pressure will create excellence seen in live performance, but 2011 is still the beginning of painful transition for the majority of business.
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A leaked costume test from MGM's completed-but-shelved remake of 1984's 'Red Dawn' has found its way online. It's not much, but thanks to MGM's.
John Roberts, the veteran newsman who co-hosted CNN's American Morning for three years, is joining the competition. “We are excited to welcome Jo...
Fox News Host Tucker Carlson says that he. ... NEWS PHOTO GALLERIES. From The Wires � Top News Photos � Celestial Delights � Solar Eclipses � The Bright Side � Good News Now � Extreme Elements � Weather Photos � Their Intelligence ...
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robert shumake
